The average hourly pay for a Desktop Support Technician with Information Technology (IT) Support skills is $20.32.
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$15 - $28
$487 - $4,598
$250 - $4,913
$33,554 - $62,305
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Job Description for Desktop Support Technician
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Popular Employer Salaries for Desktop Support Technician
The top respondents for the job title Desktop Support Technician are from the companies Dell, Inc., Unisys Corporation and Insight Global, Inc.. Reported salaries are highest at Insight Global, Inc. where the average pay is $36.00. Dell, Inc. pays the lowest at around $16.73.
Desktop Support Technician Job Listings
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Popular Skills for Desktop Support Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Hardware Configuration, Customer Service, Computer Hardware Technician and Help Desk / Desktop Support.
Pay by Experience Level for Desktop Support Technician
An entry-level Desktop Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $17.46 based on 22 salaries. An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of $19.19 based on 462 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of $21.92 based on 281 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $23.00 based on 219 salaries. In their late career (20 years and higher), employees earn an average total compensation of $22.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Technician in their job title in New York, New York earn an average of 19.1% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (13.6% more) and Boston, Massachusetts (13.1% more). The lowest salaries can be found in Houston, Texas (3.1% less).
Years of Experience
This data is based on 1,063 survey responses.
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