The average hourly pay for a Desktop Support Technician with Customer Service skills is $19.71.
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$14 - $27
$350 - $4,500
$246 - $5,500
$31,498 - $60,035
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Job Description for Desktop Support Technician
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Desktop Support Technician Job Listings
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Popular Skills for Desktop Support Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2), Computer Hardware Technician, Information Technology (IT) Support and Hardware Configuration are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.
Pay by Experience Level for Desktop Support Technician
An entry-level Desktop Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.51 based on 45 salaries. An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of $18.73 based on 406 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of $21.14 based on 227 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $22.78 based on 155 salaries. In their late career (20 years and higher), employees earn an average total compensation of $25.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Technician in their job title in Washington, District of Columbia earn an average of 26.8% more than the national average. These job titles also find higher than average salaries in San Diego, California (10.9% more) and New York, New York (10.7% more). The lowest salaries can be found in Chicago, Illinois (11.3% less) and Phoenix, Arizona (0.1% less).
Years of Experience
This data is based on 887 survey responses.
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