$34,407
Avg. Salary
$13.54
Avg. Hourly Rate
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The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in Cincinnati, Ohio is $13.54 per hour.

The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in Cincinnati, Ohio is $34,407 per year.

$13
10%
$14
50%
$16
90%
MEDIAN $14
$30k
10%
$34k
50%
$36k
90%
MEDIAN $34,407
$30,252 - $35,922
$34K
MEDIAN: $34,407
50%

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$12.62 - $15.71
$14
MEDIAN: $13.54
50%

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$0$38K
Salary $34,407
Bonus $175
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,432 - $38,439
  • Country: United States
  • Currency: USD
  • Updated: 3 Nov 2018
  • Individuals Reporting: 6
Hourly Data $0$25
Hourly Rate $13.54
Overtime $24.08
Annual Data $0$38K
Bonus $175
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,432 - $38,439
  • Country: United States
  • Currency: USD
  • Updated: 3 Nov 2018
  • Individuals Reporting: 9

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Cincinnati, Ohio

Hamilton County, Ohio
298,537
Male:
143,654 (48.1%)
Female:
154,883 (51.9%)
Cincinnati (/ˌsɪnsᵻˈnæti/ SIN-si-NAT-ee) is a city in the U.S. state of Ohio that serves as county seat of Hamilton County. Settled in 1788, the city is located on the north side of the confluence of the Licking with the Ohio River. With a population of 298,550, Cincinnati is the third-largest city in Ohio and the 65th-largest city in the United States. Its metropolitan statistical area is the 28th-largest in the United States and the largest centered in Ohio. The city is also part of the larger Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census. In the early 19th century, Cincinnati was an American boomtown in the heart of the country; it rivaled the larger coastal cities in size and wealth. Throughout much of the 19th century, it was listed among the top 10 U.S. cities by population, surpassed only by New Orleans and the older,...
Cincinnati:
$35,001
Ohio:
$51,075
$658
Cincinnati:
$119,000
Ohio:
$136,400
6.7%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
7%
1-4 years
60%
5-9 years
33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
7%
1-4 years
60%
5-9 years
33%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 64%
vision benefits
Vision: 43%
no benefits
None: 36%