The average hourly pay for a Help Desk Technician with Troubleshooting skills in Cincinnati, Ohio is $15.00.
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Skills that pay less than market rate include Microsoft Office, Information Technology (IT) Support, Customer Service and Help Desk / Desktop Support (Tier 1).
Employees with Help Desk Technician in their job title in Seattle, Washington earn an average of 36.7% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (33.7% more) and Chicago, Illinois (23.3% more).
Years of Experience
This data is based on 11 survey responses.