The average salary for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in New York, New York is $41,531.
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Popular Skills for Help Desk Technician
Help Desk / Desktop Support
Computer Hardware Technician
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting, Computer Hardware Technician, Customer Service and Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,000 based on 6 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $40,761 based on 22 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $53,457 based on 10 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Los Angeles, California earn an average of 20.7% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (14.4% more) and Seattle, Washington (10.8% more). The lowest salaries can be found in Chicago, Illinois (9.7% less) and Dallas, Texas (2.2% less).
Years of Experience
This data is based on 38 survey responses.
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