$49,143
Avg. Salary
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The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 2) skills in New York, New York is $49,142 per year.

$32,438 - $65,167
$32K
$49K
$65K
MEDIAN: $49,142
10%
50%
90%

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$19.52 - $28.50
$20
MEDIAN: $20.48
50%

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$0$65K
Salary $32,438 - $65,167
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,060 - $63,591
  • Country: United States
  • Currency: USD
  • Updated: 22 Jul 2018
  • Individuals Reporting: 11
Hourly Data $0$33
Hourly Rate $20.48
Overtime $33.23
Annual Data $0$63K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,060 - $63,591
  • Country: United States
  • Currency: USD
  • Updated: 22 Jul 2018
  • Individuals Reporting: 7

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
25 %
Male
75 %
1-4 years
22%
5-9 years
33%
10-19 years
39%
20 years or more
6%

Gender

Female
25 %
Male
75 %

Years of Experience

1-4 years
22%
5-9 years
33%
10-19 years
39%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 73%
vision benefits
Vision: 53%
no benefits
None: 20%