Senior Customer Service Representative (CSR) in San Diego, California Salary

A Senior Customer Service Representative (CSR) in San Diego, California earns an average wage of $19.42 per hour. The highest paying skills associated with this job are Insurance, Microsoft Office, and Microsoft Word. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$48,768 - $77,230
$54K
MEDIAN: $54,000
50%

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$12.26 - $31.32
$12
$19
$31
MEDIAN: $19.22
10%
50%
90%

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$0$80K
Salary $54,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,221 - $80,603
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 8
Hourly Data $0$36
Hourly Rate $12.26 - $31.32
Overtime $36.13
Annual Data $0$80K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,221 - $80,603
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 12

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About San Diego, California

San Diego County, California
1,394,907
Male:
693,826 (49.7%)
Female:
701,081 (50.3%)
San Diego /ˌsæn diːˈeɪɡoʊ/ (Spanish for "Saint Didacus") is a major city in California, United States. It is in San Diego County, on the coast of the Pacific Ocean in Southern California, approximately 120 miles (190 km) south of Los Angeles and immediately adjacent to the border with Mexico. With an estimated population of 1,394,928 as of July 1, 2015, San Diego is the eighth-largest city in the United States and second-largest in California. It is part of the San Diego–Tijuana conurbation, the second-largest transborder agglomeration between the US and a bordering country after Detroit–Windsor, with a population of 4,922,723 people. San Diego is known as "the birthplace of California" and is known for its mild year-round climate, natural deep-water harbor, extensive beaches, long association with the United States Navy and recent emergence as a healthcare and biotechnology development center. Historically home to the Kumeyaay people, San Diego was the first site visited...
San Diego:
$67,871
California:
$64,500
$1,444
San Diego:
$526,900
California:
$449,100
4.5%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 7 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 8 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 8 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $50,000 based on 7 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
10%
5-9 years
30%
10-19 years
30%
20 years or more
30%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲11%

Experienced
▲1%

National Average
$45,000

Mid-Career
▼8%

Entry-Level
▼11%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Insurance
▲15%

Microsoft Word
▲9%

Microsoft Office
▲9%

Phone Support
▲2%

Typing
▲2%

National Average
$45,000

Software Knowledge
▼2%

Call center operations
▼6%

Training
▼7%

Customer Service
▼9%

Customer Relations
▼9%

Call Center
▼10%

Data Processing
▼11%

Customer Relationship Management (CRM)
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

1-4 years
10%
5-9 years
30%
10-19 years
30%
20 years or more
30%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 7%