Average Senior Customer Service Representative (CSR) Hourly Pay in Sacramento, California

$18.56
Avg. Base Hourly Rate (USD)
10%
$15.47
MEDIAN
$18.56
90%
$26.67

The average hourly pay for a Senior Customer Service Representative (CSR) is $18.56

Hourly Rate
$15 - $27
Bonus
$1k - $4k
Total Pay
$33k - $58k
Is Average Senior Customer Service Representative (CSR) Hourly Pay in Sacramento, California your job title? Find out what you should be paid
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What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
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Gender Breakdown

Female
88.9%
Male
11.1%
This data is based on 9 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

73%

Dental

73%

Vision

73%

None

27%