Average Experienced Service Delivery Manager Salary

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The average salary for an Experienced Service Delivery Manager is $96,581.
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United States (change)
$55k - $133k
$2k - $20k
Profit Sharing
$972 - $18k
$3 - $36k
Total Pay
$52k - $145k

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Job Description for Service Delivery Manager

Service Delivery Manager Tasks
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.
The top respondents for the job title Service Delivery Manager are from the companies Xerox Corporation, HCL America, Inc. and International Business Machines (IBM) Corp.. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is $125,000. Other companies that offer high salaries for this role include HCL America, Inc. and Atos Origin, earning around $124,283 and $112,493, respectively. Novitex Enterprise Solutions pays the lowest at around $60,039. Xerox Corporation and Microsoft Corp also pay on the lower end of the scale, paying $91,075 and $101,308, respectively.

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Popular Skills for Service Delivery Manager

Skills in Operations Management, Project Management and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and People Management.

Pay by Experience Level for Service Delivery Manager

An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $58,768 based on 26 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $66,289 based on 421 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $80,685 based on 368 salaries. In their late career (20 years and higher), employees earn an average total compensation of $110,316.
Employees with Service Delivery Manager in their job title in Dallas, Texas earn an average of 12.8% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (11.2% more) and New York, New York (5.8% more). The lowest salaries can be found in Miami, Florida (21.8% less) and Houston, Texas (4.1% less).

Years of Experience

This data is based on 1,153 survey responses.
Entry Level
Early Career
Mid Career
Late Career