Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay in Philadelphia, Pennsylvania

$26.00
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The average hourly pay for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Philadelphia, Pennsylvania is $26.00.
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United States (change)
Hourly Rate
$0 - $26
Total Pay
$37,500 - $56,323

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills that pay less than market rate include Microsoft Active Directory and Help Desk / Desktop Support (Tier 1).
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Atlanta, Georgia (30.0% less), Houston, Texas (26.3% less) and Minneapolis, Minnesota (19.5% less).