The average hourly pay for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Philadelphia, Pennsylvania is $26.00.
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$0 - $26
$37,500 - $56,323
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Avg. Hourly Rate
Skills that pay less than market rate include Microsoft Active Directory and Help Desk / Desktop Support (Tier 1).
Pay Difference by Location
Learn more about cost of living by city.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Atlanta, Georgia (30.0% less), Houston, Texas (26.3% less) and Minneapolis, Minnesota (19.5% less).
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