Average Service Desk Analyst with Customer Service Skills Hourly Pay in Philadelphia, Pennsylvania

$24.03
Avg. Base Hourly Rate (USD)

The average hourly pay for a Service Desk Analyst is $24.03

Hourly Rate
$0 - $24
Total Pay
$40k - $54k
Is Average Service Desk Analyst with Customer Service Skills Hourly Pay in Philadelphia, Pennsylvania your job title? Find out what you should be paid
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What Do Service Desk Analysts Do?

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
Find your market worth – how it works:

Gender Breakdown

Male
80.0%
Female
20.0%
This data is based on 5 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

100%

Dental

100%

Vision

83%