Avg. Base Hourly Rate (USD)
The average hourly pay for a Service Desk Analyst is $24.03
What Do Service Desk Analysts Do?
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a …Read more
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
FAQs About Service Desk Analysts
What is the highest pay for Service Desk Analysts in Philadelphia?
Our data indicates that the highest pay for a Service Desk Analyst in Philadelphia is $NaN / hour
What is the lowest pay for Service Desk Analysts in Philadelphia?
Our data indicates that the lowest pay for a Service Desk Analyst in Philadelphia is $NaN / hour
How can Service Desk Analysts increase their salary?
Increasing your pay as a Service Desk Analyst is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Service Desk Analyst that oversees more junior Service Desk Analysts, this experience can increase the likelihood to earn more.