Average Service Desk Analyst with Information Technology (IT) Support Skills Salary in Philadelphia, Pennsylvania

$39,621
Avg. Base Salary (USD)

The average salary for a Service Desk Analyst is $39,621

Base Salary
$0 - $40k
Total Pay
$39k - $53k
Is Average Service Desk Analyst with Information Technology (IT) Support Skills Salary in Philadelphia, Pennsylvania your job title? Find out what you should be paid
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What Do Service Desk Analysts Do?

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
Find your market worth – how it works:

Gender Breakdown

Male
83.3%
Female
16.7%
This data is based on 6 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

100%

Dental

100%

Vision

86%