The average salary for a Service Desk Analyst in Philadelphia, Pennsylvania is $40,651.
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$39k - $44k
$36k - $59k
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Microsoft Active Directory
Skills in Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2), Microsoft Active Directory, Customer Service and Information Technology (IT) Support.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 38.4% more than the national average. These job titles also find higher than average salaries in New York, New York (35.2% more) and Denver, Colorado (32.8% more).
Years of Experience
This data is based on 5 survey responses.
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