The average salary for a Service Desk Analyst with Systems Troubleshooting skills is $47,160.
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$37k - $55k
$28k - $54k
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Analyst
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Microsoft Active Directory
Skills in Information Technology (IT) Support, Microsoft Active Directory and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Customer Service.
Years of Experience
This data is based on 9 survey responses.
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