Average Service Desk Analyst with Systems Troubleshooting Skills Salary

$47,160
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst with Systems Troubleshooting skills is $47,160.
25%
$37k
25%
$47k
50%
$55k
75%
75%
MEDIAN $47,160
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United States (change)
Salary
$37k - $55k
Total Pay
$28k - $54k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Career Paths

Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Analyst
Service Desk Manager
Systems Administrator
Information Technology (IT) Support Spec...
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Microsoft Active Directory and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Customer Service.

Years of Experience

This data is based on 9 survey responses.
Early Career
100.0%