Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay in Austin, Texas

The average hourly pay for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in Austin, Texas is $20.24.

10%

$15.62

MEDIAN

$20.24

90%

$24.75

Personalized Salary Report »

Hourly Rate

$16 - $25

Bonus

$875 - $2,706

Total Pay

$35,675 - $59,070

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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more

Technical Support Specialist Tasks

Identify problems with information technology system operations and provide potential workarounds.
Raise information, bug and feature requests to the development team or senior support specialists.
Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Job Title / Company

Location

Popular Skills for Technical Support Specialist

Customer Service

$18

54 responses

Troubleshooting

$19

48 responses

Technical Services

$19

23 responses

Phone Support

$17

21 responses

Information Technology (IT) Support

$19

21 responses

Skills that pay less than market rate include Information Technology (IT) Support, Phone Support, Technical Services, Troubleshooting and Customer Service.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $20.49 based on 13 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.80 based on 5 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $19.25 based on 7 salaries.

Pay Difference by Location

Learn more about cost of living by city.

New York, New York

▲18%

San Francisco, California

▲10%

▲9%

▼1%

▼6%

▼7%

▼14%

Employees with Technical Support Specialist in their job title in New York, New York earn an average of 18.4% more than the national average. These job titles also find higher than average salaries in San Francisco, California (9.9% more) and Seattle, Washington (9.2% more). The lowest salaries can be found in Denver, Colorado (14.1% less), Phoenix, Arizona (6.6% less) and Chicago, Illinois (6.1% less).