Average Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay in Austin, Texas

$20.24
Avg. Hourly RateShow Salary
$1,100
Bonus
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The average hourly pay for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in Austin, Texas is $20.24.
10%
$15.62
MEDIAN
$20.24
90%
$24.75
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United States (change)
Hourly Rate
$16 - $25
Bonus
$875 - $2,706
Total Pay
$35,675 - $59,070

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills that pay less than market rate include Information Technology (IT) Support, Phone Support, Technical Services, Troubleshooting and Customer Service.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $20.49 based on 13 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.80 based on 5 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $19.25 based on 7 salaries.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 18.4% more than the national average. These job titles also find higher than average salaries in San Francisco, California (9.9% more) and Seattle, Washington (9.2% more). The lowest salaries can be found in Denver, Colorado (14.1% less), Phoenix, Arizona (6.6% less) and Chicago, Illinois (6.1% less).

Years of Experience

This data is based on 25 survey responses.
Early Career
52.0%
Mid Career
20.0%
Experienced
28.0%