$66,136
Avg. Salary
$28.28
Avg. Hourly Rate

Average additional compensation:

$3,803

Bonus

$3,400

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Supervisor with Customer Service skills is $28.28 per hour.

The average pay for a Technical Support Supervisor with Customer Service skills is $66,136 per year.

$16.45
10%
$28.28
50%
$37.15
90%
MEDIAN $28.28
$46k
10%
$66k
50%
$88k
90%
MEDIAN $66,136
$46,090 - $87,615
$46K
$66K
$88K
MEDIAN: $66,136
10%
50%
90%

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$16.45 - $37.15
$16
$28
$37
MEDIAN: $28.28
10%
50%
90%

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$0$94K
Salary $46,090 - $87,615
Bonus $795 - $10,022
Profit Sharing $3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,173 - $94,316
  • Country: United States
  • Currency: USD
  • Updated: 18 Feb 2019
  • Individuals Reporting: 63
Hourly Data $0$37
Hourly Rate $16.45 - $37.15
Overtime $30.00
Annual Data $0$94K
Bonus $795 - $10,022
Profit Sharing $3,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,173 - $94,316
  • Country: United States
  • Currency: USD
  • Updated: 18 Feb 2019
  • Individuals Reporting: 13

Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks
  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Technical Support Supervisor Job Listings

Key Stats for Technical Support Supervisor

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
10-19 years
87%
20 years or more
13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 92%
vision benefits
Vision: 85%
no benefits
None: 8%