$66,235
Avg. Salary
$24.31
Avg. Hourly Rate

Average additional compensation:

$4,848

Bonus

$1,750

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Supervisor with Help Desk / Desktop Support (Tier 2) skills is $24.31 per hour.

The average pay for a Technical Support Supervisor with Help Desk / Desktop Support (Tier 2) skills is $66,235 per year.

$16.45
10%
$24.31
50%
$33.31
90%
MEDIAN $24.31
$50k
10%
$66k
50%
$92k
90%
MEDIAN $66,235
$49,510 - $91,831
$50K
$66K
$92K
MEDIAN: $66,235
10%
50%
90%

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$16.45 - $33.31
$16
$24
$33
MEDIAN: $24.31
10%
50%
90%

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$0$94K
Salary $49,510 - $91,831
Bonus $983 - $9,916
Profit Sharing $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,322 - $94,722
  • Country: United States
  • Currency: USD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 54
Hourly Data $0$38
Hourly Rate $16.45 - $33.31
Overtime $33.00
Annual Data $0$94K
Bonus $983 - $9,916
Profit Sharing $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,322 - $94,722
  • Country: United States
  • Currency: USD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 13

Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks

  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Technical Support Supervisor Job Listings

Technical Support Supervisor Reviews

Q: What is it like working in Cincinnati, Ohio?

Technical Support Supervisor in Cincinnati, Ohio:
"Excellent Worker."
Pros: Close to home
Cons: Not much room for groyh

Technical Support Supervisor in Fort Walton Beach:
"Administrative Challenge."
This position answers phones and emails conducting business pertaining to various weapon testing arenas as well as any business associated with the Air Forced owned property. Ordering of supplies and logistical support for testing conducts a large part of this position. Delegation of job duties and tasks to complete test procedures are common. Stress levels can be moderate. Some Air Force regulations and requirements apply. Good organizational skills will help immensely with this position. This position manages 3 ground ranges and 2 multi-million dollar mobile instrumentation vehicles.

Technical Support Supervisor in Austell:
"Technical support."
Provide technical supervision on daily basis, and overview all regulatory requirements, and personnel management.

Technical Support Supervisor in California:
"Travel and Compensation."
Pros: Being able to work out on field sites. See customer's satisfaction after trouble shooting problems of products and craftsmanship of technicians.
Cons: Long hours with less compensation.

Technical Support Supervisor in San Diego:
"Checking Out Some Pay Options."
Pros: Great company with awesome growth potential.
Cons: Not enough organization, due to the rapid rate of growth.

Key Stats for Technical Support Supervisor

Gender

Female
13 %
Male
87 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
10-19 years
87%
20 years or more
13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
13 %
Male
87 %

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 90%
vision benefits
Vision: 81%
no benefits
None: 8%