The average salary for a Customer Success Manager in South Africa is R304,054.
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Popular Employer Salaries for Customer Success Manager
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?
Skills in Software as a Service (SaaS) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Client Interaction, Account Management and Customer Relationship Management (CRM).
What is the Pay by Experience Level for Customer Success Managers?
An early career Customer Success Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R248,541 based on 23 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of R347,933 based on 15 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of R479,323 based on 7 salaries.
Years of Experience
This data is based on 45 survey responses.