Avg. Base Salary (ZAR)
The average salary for a Customer Success Manager is R346,975
What is the Pay by Experience Level for Customer Success Managers?
An early career Customer Success Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R295,435 based on 53 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of R550,024 based on 16 salaries. In …Read more
What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first …Read more
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
FAQs About Customer Success Managers
What is the highest pay for Customer Success Managers?
Our data indicates that the highest pay for a Customer Success Manager is ZAR 700k / year
What is the lowest pay for Customer Success Managers?
Our data indicates that the lowest pay for a Customer Success Manager is ZAR 245k / year
How can Customer Success Managers increase their salary?
Increasing your pay as a Customer Success Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Success Manager that oversees more junior Customer Success Managers, this experience can increase the likelihood to earn more.