The average salary for a Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills in South Africa is R478,154.
Is Service Delivery Manager your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
R316k - R673k
R15k - R101k
R0 - R16k
R332k - R729k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Service Delivery Manager Job Listings
Search for more jobs
Popular Skills for Service Delivery Manager
Skills in Operations Management, Customer Service, Customer Relationship Management (CRM), Project Management and People Management are correlated to pay that is above average.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R384,473 based on 15 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of R515,628 based on 11 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of R497,282 based on 22 salaries. In their late career (20 years and higher), employees earn an average total compensation of R420,000.
Years of Experience
This data is based on 55 survey responses.
Related Job Salaries
R121k - R791k
R109k - R991k
R62k - R346k
R39k - R288k
R203k - R940k
R144k - R550k
R177k - R821k
R184k - R695k
R390k - R1m
R69k - R235k