The average salary for a Service Delivery Manager with Operations Management skills in South Africa is R494,555.
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R303k - R820k
R19k - R116k
R0 - R25k
R0 - R101k
R301k - R851k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
The top respondents for the job title Service Delivery Manager are from the companies EOH, Atos Origin and Dimension Data. Reported salaries are highest at EOH where the average pay is R528,000. Dimension Data pays the lowest at around R377,751.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills that pay less than market rate include People Management, Information Technology Infrastructure Library (ITIL), Project Management, Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R405,191 based on 39 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of R502,209 based on 23 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of R504,833 based on 62 salaries. In their late career (20 years and higher), employees earn an average total compensation of R579,310.
Years of Experience
This data is based on 134 survey responses.
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