The average salary for a Service Delivery Manager with Project Management skills in South Africa is R489,485.
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R273k - R930k
R15k - R119k
R8k - R63k
R231k - R997k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
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Popular Skills for Service Delivery Manager
Skills in Operations Management and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include People Management, Information Technology Infrastructure Library (ITIL) and Customer Service.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R392,794 based on 34 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of R478,895 based on 13 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of R525,529 based on 39 salaries. In their late career (20 years and higher), employees earn an average total compensation of R635,094.
Years of Experience
This data is based on 95 survey responses.
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