Online Communications Associate Salary
Job Description for Online Communications Associate
Online communications associates are responsible for performing a variety of online communication tasks and working with other associates to address challenges in a variety of online outlets. Some of their main tasks include writing reports, letters, and client support text on behalf of their company, so strong written and verbal communication skills are generally required.Read More...
Online communications associates must strive to solve customer questions and complaints and increase brand loyalty at every opportunity. They generally work in fast-paced environments under strict deadlines, so it is important to multitask effectively and work well in team settings to reach company objectives in a timely manner. Conversely, they should also be independent and able to work well with minimal supervision, as they generally use a personal computer to conduct their operations and navigate through various web portals.
Online communications associates are often the first point of contact for vendors, clients, and other company representatives, and they must be proficient in both e-mail and private communications to keep accurate records of client interactions and write reports based on their research and observations. They are also responsible for: conducting market research to provide appropriate feedback; implementing various methodologies to increase customer focus; actively participating in meetings to suggest ways to improve the company's image, response processes, and online systems; and a variety of other communication activities and administrative functions.
Online Communications Associate Tasks
- Copy edit all promotional marketing materials.
- Develop and execute a social marketing strategy.
- Conceptualize, plan, outline, and implement compelling and informational email messages.
Online Communications Associate Job Listings
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Popular Skills for Online Communications Associate
Survey results imply that Online Communications Associates put a diverse skill set to use. Most notably, skills in HTML, Email Marketing, Social Media Marketing, and Web Content Management are correlated to pay that is above average. Skills that pay less than market rate include Adobe Photoshop, Web Content Management, and Social Media Marketing. For most people, competency in Social Media Marketing indicates knowledge of HTML.
Pay Difference by Location
Home to some of the best pay for Online Communications Associates, San Francisco offers exceptional salaries, 11 percent above the national average. Online Communications Associates will also find cushy salaries in Washington (+5 percent).