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Online Community Manager Salary

Median pay for Online Community Managers in the United States lies in the neighborhood of $48K per year. Geography and career duration each impact pay for this group, with the former having the largest influence. Female Online Community Managers survey participants are more prevalent than men — 66 percent of professionals. The majority of workers are highly satisfied with their job. Although a fair number have medical coverage and the greater part have dental coverage, around one in five claim no health benefits at all. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$32,359 - $70,980
(Median)
$32K
$48K
$71K
MEDIAN: $48,065
10%
50%
90%

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$11.15 - $29.42
(Median)
$11
$17
$29
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$32,359 - $70,980  
   
Bonus
$0.00 - $8,985  
Profit Sharing
$1,300 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,116 - $71,821  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 572
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.15 - $29.42  
   
Overtime
$12.60 - $30.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $8,985  
   
Profit Sharing
$1,300 - $5,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,116 - $71,821  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 75

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Job Description for Online Community Manager

Online community managers are focused on interacting with customers and clients through various online channels. As such, familiarity with social media including Facebook, Twitter, user forums and similar tools is a must to work as an online community managers. They are also the point of contact for the company for users, clients and customers. So, the ability to present the company in the best possible way throughout their interactions is key.

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Online Community Manager Tasks

  • Participate in social media sites to build the organization's presence and visibility among key clients.
  • Coordinate with marketing, web development, and legal teams for brand consistency.
  • Track metrics around participation, views, comments, and online interactions, analyzing to improve outreach.
  • Develop and act as spokesperson for social media strategy for sites like LinkedIn, Facebook, and Twitter.
  • Monitor and report on trends around organization and social media to marketing and product development teams.

Online Community Manager Job Listings

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Popular Skills for Online Community Manager


Survey results imply that Online Community Managers deploy a deep pool of skills on the job. Most notably, skills in Media / Public Relations, Project Management, Market Research, and Strategic Marketing are correlated to pay that is above average, with boosts between 8 percent and 12 percent. Skills that seem to negatively impact pay include Blogging, Copywriting, and Content Management. Most people who know Social Media Marketing also know Web Content Management.

Pay Difference by Location


San Jose offers some of the highest pay in the country for Online Community Managers, 33 percent above the national average. Online Community Managers will also find cushy salaries in Washington (+18 percent), San Francisco (+10 percent), San Diego (+5 percent), and New York (+4 percent). Online Community Managers in Chicago report much lower salaries than the rest of the country — 20 percent below the national average — proving that residence is a major factor in overall pay. Not at the bottom but still paying below the median are employers in Portland and Philadelphia (12 percent lower and 11 percent lower, respectively).

Online Community Manager Reviews

What is it like working as an Online Community Manager?

Online Community Manager in Philadelphia:
"Fast-Paced Juggling, Many Projects At Once."
Pros: Engaging with clients, prospects and colleagues.
Cons: Technical aspects like HTML for email, communications and webpage creation.

Online Community Manager in San Jose:
"Fun Work Environment."
Pros: Love the project I work and the fact that its a well-rounded job. I get to see through a project from the beginning until long after the project has ended. I also love the blogging community and this job allows me to be a part of this wonderful community.
Cons: Stressful environment, inability to telecommute even though the job perfect for telecommunication.

Related Job Salaries

United States (change)

Experience Affects Online Community Manager Salaries



National Average
$47,000


Skills That Affect Online Community Manager Salaries

Media / Public Relations
up arrow 12%

Project Management
up arrow 10%

Market Research
up arrow 8%

Strategic Marketing
up arrow 7%

Customer Service
up arrow 3%

Social Media Optimization
up arrow 1%

Marketing Communications
0%

National Average
$47,000

Social Media Marketing
up arrow 4%


Content Management
up arrow 8%

Blogging
up arrow 11%

Copywriting
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 124 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
4%
1-4 years
70%
5-9 years
20%
10-19 years
5%
20 years or more
0%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 66%
vision benefits Vision: 55% employee benefits None: 21%