Support Technician, Information Technology (IT) Salary

Pay for Information Technology Support Technicians in the United States sits in the ballpark of $16.26 per hour. With some bonuses approaching $3K and certain profit sharing proceeds approaching $5K, overall incomes of Information Technology Support Technicians spread between $26K and $57K depending on individual performance. The most important factor affecting compensation for this group is location, followed by the company and tenure. Unfortunately, some people in this line of work are without benefits — just over one in five lack coverage. On the flip side, a fair number have medical insurance and the larger part receive dental plans. The majority of Information Technology Support Technicians claim high levels of job satisfaction. Men make up the vast majority of Information Technology Support Technicians (87 percent) who took the survey. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,272 - $60,337
(Median)
$29K
$41K
$60K
MEDIAN: $41,101
10%
50%
90%

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$11.37 - $24.30
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,272 - $60,337  
   
Bonus
$0.00 - $3,442  
Profit Sharing
$200.44 - $5,086  
Commission
$0.00 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,823 - $57,384  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 3,144
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.37 - $24.30  
   
Hourly Tips
$0.31 - $2.00  
Overtime
$17.18 - $36.74  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,442  
   
Commission
$0.00 - $2,000  
Profit Sharing
$200.44 - $5,086  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,823 - $57,384  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 3,342
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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians who go on to become Information Technology Directors may see their salaries climb quite a bit. Median pay for Information Technology Directors is $101K annually. Information Technology Managers or Systems Administrators are common next-step roles for Information Technology Support Technicians moving up in their careers; annual pay for Information Technology Managers is $38K higher on average, and it's $16K higher for Systems Administrators.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and U.S. Army are leaders in the field that employ a large number of Information Technology Support Technicians. CH2M Hill attracts talent by shelling out the biggest paychecks in the area — the median in that office is $50K. Also paying near the top of the field are U.S. Army at $50K, Compucom Systems Incorporated at $48K, and Time Warner Cable Company, where Information Technology Support Technicians annually earn $42K.

Amazon.com Inc offers the lowest pay in the field with a median salary of just $33K, but on the other end, some employees may earn up to $64K. Other low-paying employers include U.S. Navy at $40K and Dell, Inc. at $42K, though some Information Technology Support Technicians there earn up to $62K.

Popular Skills for Support Technician, Information Technology (IT)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Information Technology Support Technicians — those with more experience do not necessarily bring in higher earnings. Although individuals who have less than five years' experience earn $35K on average, people with five to 10 years benefit from a notably larger average of $41K. People with 10 to 20 years of experience make an average of about $46K in this role. In the end, more experience does seem to mean larger paychecks; seasoned Information Technology Support Technicians with more than 20 years of experience earn a predictably higher median salary of $51K.

Pay Difference by Location


For Information Technology Support Technicians, San Francisco provides a pay rate that is 38 percent greater than the national average. Information Technology Support Technicians will also find cushy salaries in Washington (+23 percent), New York (+19 percent), Minneapolis (+17 percent), and Los Angeles (+17 percent). Those in the field find the lowest salaries in Miami, 16 percent below the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

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Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Systems Troubleshooting
up arrow 1%

Microsoft Office
up arrow 1%

Software Knowledge
up arrow 1%

Hardware Configuration
0%

Customer Service
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Network Support
up arrow 1%

PC Support
up arrow 2%

Troubleshooting
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1256 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 50% employee benefits None: 22%
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