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Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States take home approximately $16.03 per hour on average. In the world of Information Technology Support Technicians, overall income ranges from $26K near the bottom to $57K at the top; this can include more than $3K from bonuses and more than $5K from profit sharing in exceptional cases. The most important factor affecting compensation for this group is residence, followed by tenure and the particular employer. Male Information Technology Support Technicians far outnumber their female contemporaries among those who completed the questionnaire. Most Information Technology Support Technicians report high levels of job satisfaction. Some workers in this field — just under a fourth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by the greater part. The data in this summary comes from the PayScale salary survey.
$29,037 - $60,041
(Median)
29K
34K
41K
49K
60K
MEDIAN: $40,804
10%
25%
50%
75%
90%

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$11.11 - $23.78
(Median)
11
13
16
20
24
MEDIAN: $16.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,037 - $60,041  
   
Bonus
$0.00 - $3,125  
Profit Sharing
$244.68 - $5,116  
Commission
$500 - $2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,533 - $56,529  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 3,108
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.11 - $23.78  
   
Overtime
$16.78 - $36.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,125  
   
Commission
$500 - $2,500  
Profit Sharing
$244.68 - $5,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,533 - $56,529  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 3,331
United States (change)

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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As Information Technology Support Technicians transition into upper-level roles such as Information Technology Director, they may see a strong upturn in salary. Information Technology Directors on average earn $100K per year. It is quite typical for Information Technology Support Technicians to transition into roles as Information Technology Managers or Systems Administrators, where reported median earnings are $38K and $16K higher per year.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


U.S. Navy, Dell, Inc., Compucom Systems Incorporated, U.S. Army, and Amazon.com Inc are top-notch employers for Information Technology Support Technicians in this area. Information Technology Support Technicians flock to Compucom Systems Incorporated for generous paychecks, where average earnings of $51K lead the pack in compensation; however, Compucom Systems Incorporated also provides employees with a wide spectrum of compensation ranging from $31K at one end to $58K at the other end.

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians report using a large range of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Windows Operating System General Use are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Those familiar with Computer Hardware Technician also tend to know Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Technicians do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $35K; however, individuals with five to 10 years of experience bring in $41K on average — a distinctly larger sum. After working for 10 to 20 years, Information Technology Support Technicians make a median salary of $46K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $50K.

Pay Difference by Location


San Francisco is home to an above-average pay rate for Information Technology Support Technicians, 35 percent higher than the national average. Information Technology Support Technicians will also find cushy salaries in Los Angeles (+17 percent), Seattle (+15 percent), Minneapolis (+14 percent), and New York (+13 percent). Miami is home to the smallest salaries in the field, lagging the national average by 14 percent.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$38,000


Skills That Affect Support Technician, Information Technology (IT) Salaries



Software Installation & Upgrade
up arrow 4%

Systems Troubleshooting
up arrow 3%

Windows Operating System General Use
up arrow 3%

Information Technology (IT) Support
up arrow 2%

Microsoft Office
up arrow 2%

Windows Support
up arrow 2%

Software Knowledge
up arrow 2%

Computer Hardware Technician
0%

Network Support
0%

PC Support
0%

Troubleshooting
0%

National Average
$38,000

Hardware Configuration
up arrow 1%

Help Desk / Desktop Support
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1335 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 49% employee benefits None: 23%