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Support Technician, Information Technology (IT) Salary

Earnings for Information Technology Support Technicians in the United States come in at around $16.22 per hour on average. Total incomes of Information Technology Support Technicians incorporate potential for, in a few cases, more than $3K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $26K and $57K. The most important factor affecting compensation for this group is location, followed by the company and experience level. Male Information Technology Support Technicians far outnumber their female contemporaries among those who completed the questionnaire. While slightly less than a fourth report receiving no health benefits, a fair number do receive medical coverage, and the larger part have dental, as well. For the most part, Information Technology Support Technicians enjoy their work and report high levels of job satisfaction.

$29,139 - $60,163
(Median)
$29K
$41K
$60K
MEDIAN: $41,010
10%
50%
90%

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$11.41 - $24.22
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,139 - $60,163  
   
Bonus
$0.00 - $3,406  
Profit Sharing
$206.08 - $5,091  
Commission
$0.00 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,795 - $57,081  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 3,092
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.41 - $24.22  
   
Hourly Tips
$0.31 - $2.00  
Overtime
$17.28 - $36.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,406  
   
Commission
$0.00 - $2,000  
Profit Sharing
$206.08 - $5,091  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,795 - $57,081  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 3,304

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director brings home $101K per year. Typical career progression for an Information Technology Support Technician involves becoming an Information Technology Manager or a Systems Administrator, roles that pay $38K more and $16K more on average.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Many Information Technology Support Technicians can be found at U.S. Navy, Compucom Systems Incorporated, Amazon.com Inc, Dell, Inc., and U.S. Army, firms that are at the top of the field. Those at CH2M Hill can expect to make the most, with the company offering a median salary of $50K.

Bringing up the rear, Amazon.com Inc's median pay of $34K is the lowest in town; however, employee salaries widely range, with some making up to $61K.

Popular Skills for Support Technician, Information Technology (IT)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Systems Troubleshooting are correlated to pay that is above average. Most people familiar with Computer Hardware Technician also know Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Technicians, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $35K on average, but those with five to 10 years of experience enjoy a much bigger median of $41K. For Information Technology Support Technicians, 10 to 20 years of experience on the job amounts to an average salary of $46K. More than 20 years of experience mean a somewhat bigger median paycheck of $51K, but it's not much more than what less experienced people make.

Pay Difference by Location


For those looking to make money, Information Technology Support Technicians in San Francisco enjoy an exceptional pay rate, 38 percent above the national average. Information Technology Support Technicians will also find cushy salaries in Washington (+23 percent), New York (+18 percent), Los Angeles (+16 percent), and Minneapolis (+16 percent). With compensation 16 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$38,000


Skills That Affect Support Technician, Information Technology (IT) Salaries



Systems Troubleshooting
up arrow 2%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
up arrow 1%

Software Knowledge
up arrow 1%

National Average
$38,000

Computer Hardware Technician
up arrow 1%

Network Support
up arrow 1%

Troubleshooting
up arrow 1%

Hardware Configuration
up arrow 1%

PC Support
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1300 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 63%
vision benefits Vision: 50% employee benefits None: 22%
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