Support Technician, Information Technology (IT) Salary (United States)

A Support Technician, Information Technology (IT) earns an average wage of $15.97 per hour. Experience has a moderate effect on pay for this job. People in this job generally don't have more than 20 years' experience.
Support Technician, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,047 - $59,842
(Median)
29K
34K
41K
49K
60K
MEDIAN: $40,696
10%
25%
50%
75%
90%
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Support Technician, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.94 - $23.79
(Median)
11
13
16
20
24
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,047 - $59,842  
   
Bonus
$0.00 - $3,330  
Profit Sharing
$303.39 - $5,133  
Commission
$825 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,423 - $56,512  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 6,682
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.94 - $23.79  
   
Overtime
$16.14 - $36.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,330  
   
Commission
$825 - $2,035  
Profit Sharing
$303.39 - $5,133  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,423 - $56,512  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 6,682
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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.
Support Technician, Information Technology (IT) Tasks
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)

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Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)

Popular Skills for Support Technician, Information Technology (IT)

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

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National Average
$38,000
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Larger circles over a city indicate a job is popular in that location.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?
Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

Experience Affects Support Technician, Information Technology (IT) Salaries

National Average
$38,000

Skills That Affect Support Technician, Information Technology (IT) Salaries

Systems Troubleshooting
up arrow 4%
Software Installation & Upgrade
up arrow 4%
Software Knowledge
up arrow 3%
Information Technology (IT) Support
up arrow 2%
Windows Support
up arrow 2%
Network Support
up arrow 1%
Microsoft Office
up arrow 1%
Computer Hardware Technician
0%
PC Support
0%
Troubleshooting
0%
National Average
$38,000
Help Desk / Desktop Support
up arrow 1%
Hardware Configuration
up arrow 1%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 1414 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 49% employee benefits None: 22%
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