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Support Technician, Information Technology (IT) Salary

Earnings for Information Technology Support Technicians in the United States come in at around $16.19 per hour on average. Total cash compensation to Information Technology Support Technicians approaches anywhere from $26K on the lower end to $57K on the higher end; in exceptional cases, this can include more than $3K from bonuses and upwards of $5K from profit sharing. Compensation for this group is mainly affected by location, but experience level and the individual firm are influential factors as well. Unfortunately, some people in this line of work are without benefits — just under a fourth lack coverage. On the flip side, a strong majority have medical insurance and the larger part receive dental plans. The majority of Information Technology Support Technicians claim high levels of job satisfaction. The vast majority of Information Technology Support Technicians (87 percent) who took the survey are men. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,153 - $60,086
(Median)
$29K
$41K
$60K
MEDIAN: $40,939
10%
50%
90%

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$11.40 - $24.09
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,153 - $60,086  
   
Bonus
$0.00 - $3,400  
Profit Sharing
$205.42 - $5,132  
Commission
$0.00 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,805 - $56,828  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 3,063
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.40 - $24.09  
   
Overtime
$17.28 - $36.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,400  
   
Commission
$0.00 - $2,035  
Profit Sharing
$205.42 - $5,132  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,805 - $56,828  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 3,249

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians may progress into high-paying roles like Information Technology Director, where median compensation is $101K annually. The most common next step for an Information Technology Support Technician is to become an Information Technology Manager or a Systems Administrator. The former position pays an additional $38K per year on average, and the latter position pays $16K more per year.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Dominating the field, U.S. Navy, Compucom Systems Incorporated, Dell, Inc., Amazon.com Inc, and U.S. Army are top firms with a reputation for hiring a great number of Information Technology Support Technicians. The biggest paychecks can be found at CH2M Hill — the median salary there is $50K.

For Information Technology Support Technicians, below-average salaries can be found at Amazon.com Inc; in fact, average earnings are around $36K, the lowest in the area, though the difference in the company's lowest and highest employee paychecks ($28K versus $62K) is great.

Popular Skills for Support Technician, Information Technology (IT)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Systems Troubleshooting are correlated to pay that is above average. Most people familiar with Computer Hardware Technician also know Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Information Technology Support Technicians, extensive experience does not lead to significantly more money. Salaries for the relatively untried average out to around $35K, but survey participants with five to 10 years of experience earn a significantly higher median of $41K. Information Technology Support Technicians bring in $46K after working for 10 to 20 years. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $51K on average.

Pay Difference by Location


Surpassing the national average by 35 percent, Information Technology Support Technicians in San Francisco receive some of the highest pay in the country. Information Technology Support Technicians can also look forward to large paychecks in cities like Washington (+26 percent), New York (+18 percent), Los Angeles (+16 percent), and Minneapolis (+15 percent). The lowest-paying market is Miami, which sits 16 percent below the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$38,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Systems Troubleshooting
up arrow 2%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
up arrow 1%

Software Knowledge
up arrow 1%

Network Support
0%

National Average
$38,000

Computer Hardware Technician
up arrow 1%

Troubleshooting
up arrow 1%

Hardware Configuration
up arrow 1%

PC Support
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1311 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 50% employee benefits None: 22%