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Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States take home approximately $16.25 per hour on average. Total cash earnings of Information Technology Support Technicians range from $26K on the low end to $57K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $3K and $5K, respectively. Geography is the biggest factor affecting pay for this group, followed by the company and tenure. Information Technology Support Technicians who took the survey are largely men, dominating at 87 percent. Not all workers are lucky enough to have benefits; in fact, between a fifth and a fourth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the greater part. Most workers in this position report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.

$29,204 - $60,105
(Median)
$29K
$41K
$60K
MEDIAN: $41,016
10%
50%
90%

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$11.42 - $24.20
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,204 - $60,105  
   
Bonus
$0.00 - $3,398  
Profit Sharing
$207.81 - $5,113  
Commission
$0.00 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,796 - $57,048  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 3,107
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.42 - $24.20  
   
Hourly Tips
$0.31 - $2.00  
Overtime
$17.32 - $36.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,398  
   
Commission
$0.00 - $2,000  
Profit Sharing
$207.81 - $5,113  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,796 - $57,048  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 3,324

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians may experience a large salary bump if they progress into a role such as Information Technology Director. The latter position pays an average of $101K annually. Information Technology Support Technicians typically move into roles as Information Technology Managers or Systems Administrators, and those positions pay $38K more and $16K more, respectively.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Leading companies who hire large numbers of Information Technology Support Technicians include U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and CH2M Hill. Information Technology Support Technicians seeking a sizable paycheck can earn the most at U.S. Army, where the average salary comes to $50K.

Amazon.com Inc offers the smallest salaries in town — $33K on average — but the considerable range in workers' salaries (stretching from $28K to $61K) creates a rather varied pay scale.

Popular Skills for Support Technician, Information Technology (IT)


Survey results imply that Information Technology Support Technicians deploy a substantial tool kit of skills at work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Systems Troubleshooting are correlated to pay that is above average. Most people skilled in Computer Hardware Technician are similarly competent in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Technicians with a lot of experience do not necessarily enjoy more money. Those in the early stages of their career can expect to make around $35K; however, individuals with five to 10 years of experience bring in $41K on average — a distinctly larger sum. Information Technology Support Technicians who work for 10 to 20 years in their occupation tend to earn about $46K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $51K.

Pay Difference by Location


For Information Technology Support Technicians, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Information Technology Support Technicians will also find cushy salaries in Washington (+23 percent), New York (+17 percent), Minneapolis (+16 percent), and Los Angeles (+16 percent). Miami is home to the smallest salaries in the field, lagging the national average by 15 percent.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Systems Troubleshooting
up arrow 2%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Customer Service
up arrow 1%

Software Knowledge
up arrow 1%

Microsoft Office
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Network Support
up arrow 1%

Troubleshooting
up arrow 1%

Hardware Configuration
up arrow 1%

PC Support
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1296 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 63%
vision benefits Vision: 50% employee benefits None: 22%
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