Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States can expect wages of $16.26 per hour on average. Including potential for bonuses and profit sharing — peaking near $4K and $5K, respectively — total cash payment to Information Technology Support Technicians can bottom out near $26K or peak near $57K depending on individual performance. Earnings for this group are mostly affected by geographic location, followed by the company and tenure. For the most part, Information Technology Support Technicians enjoy their work and report high levels of job satisfaction. Information Technology Support Technicians who took the survey are largely men, dominating at 87 percent. Not all workers are lucky enough to have benefits; in fact, between a fifth and a fourth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the greater part.

$29,307 - $60,372
(Median)
$29K
$41K
$60K
MEDIAN: $41,146
10%
50%
90%

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$11.39 - $24.26
(Median)
$11
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,307 - $60,372  
   
Bonus
$0.00 - $3,500  
Profit Sharing
$199.33 - $5,078  
Commission
$0.00 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,882 - $57,344  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 3,146
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.39 - $24.26  
   
Hourly Tips
$0.31 - $2.00  
Overtime
$17.17 - $36.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,500  
   
Commission
$0.00 - $2,000  
Profit Sharing
$199.33 - $5,078  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,882 - $57,344  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 3,335
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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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As Information Technology Support Technicians transition into upper-level roles such as Information Technology Director, they may see a strong upturn in salary. Information Technology Directors earn $101K on average per year. Information Technology Support Technicians most often move into positions as Information Technology Managers or Systems Administrators; those groups report median salaries that are $38K higher and $16K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Well-known firms with a reputation for hiring numerous Information Technology Support Technicians include U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and U.S. Army. The biggest paychecks can be found at CH2M Hill — the median salary there is $50K. U.S. Army, Compucom Systems Incorporated, and Time Warner Cable Company also offer top salaries for Information Technology Support Technicians. Workers at these firms can expect to earn about $50K, $48K, and $42K, respectively.

Amazon.com Inc offers the smallest salaries in town — $33K on average — but the considerable range in workers' salaries (stretching from $28K to $64K) creates a rather varied pay scale. Other low-paying employers include U.S. Navy at $41K and Dell, Inc. at $42K, though some Information Technology Support Technicians there earn up to $62K.

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians seem to require a rather large skill set. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. The majority of those who know Computer Hardware Technician also know Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $41K. Information Technology Support Technicians bring in $46K after working for 10 to 20 years. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $51K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location


Surpassing the national average by 38 percent, Information Technology Support Technicians in San Francisco receive some of the highest pay in the country. Information Technology Support Technicians will also find cushy salaries in Washington (+22 percent), New York (+18 percent), Minneapolis (+18 percent), and Los Angeles (+18 percent). The lowest-paying market is Miami, which sits 15 percent below the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

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Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Systems Troubleshooting
up arrow 1%

Hardware Configuration
0%

Microsoft Office
0%

Customer Service
0%

Software Knowledge
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

PC Support
up arrow 1%

Network Support
up arrow 1%

Troubleshooting
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1246 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 50% employee benefits None: 22%
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