A Mid-Career Customer Service Team Leader earns an average salary of Rs 390,118 per year. A skill in Operations Management is associated with high pay for this job.

Rs 230,646 - Rs 683,759
Rs 230K
Rs 410K
Rs 680K
MEDIAN: Rs 414,833
10%
50%
90%
Rs 0Rs 703K
Salary Rs 230,646 - Rs 683,759
Bonus Rs 5,051 - Rs 82,014
Profit Sharing Rs 20,347
Commission Rs 0.00 - Rs 152,880
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 234,035 - Rs 703,985
  • Country: India
  • Currency: INR
  • Updated: 2 Jan 2018
  • Individuals Reporting: 405

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay Difference by Location

National Average: Rs 426,239

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Team Leader

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
5-9 years
88%
10-19 years
12%

Skills That Affect Customer Service Team Leader Salaries

Operations Management
▲12%

National Average
Rs 426,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 8%
vision benefits
Vision: 8%
no benefits
None: 29%