Customer Service Representative (CSR) in Chesapeake, Virginia Salary

How much does a Customer Service Representative (CSR) make in Chesapeake, VA? The average hourly rate for a Customer Service Representative (CSR) in Chesapeake is $12.11 per hour. This is 12% lower than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Chesapeake range from $9.44 per hour to $16.09 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Representative (CSR) in Chesapeake ranges from $19,786 to $38,447 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 100% of the Customer Service Representative (CSR) workforce in Chesapeake among those reporting. In Chesapeake, a Customer Service Representative (CSR) often enjoys medical, dental, and vision benefits provided by their employer.

$9.44 - $16.09
$9
$12
$16
MEDIAN: $12.11
10%
50%
90%

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Hourly Data $0$18
Hourly Rate $9.44 - $16.09
Overtime $18.03
Annual Data $0$38K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,786 - $38,447
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 16

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Chesapeake, Virginia

Chesapeake city, Virginia
235,429
Male:
114,964 (48.8%)
Female:
120,465 (51.2%)
Chesapeake is an independent city located in the U.S. commonwealth of Virginia. As of the 2010 census, the population was 222,209, in 2013, the population was estimated to be 232,977, making it the third-most populous city in Virginia. Chesapeake is included in the Virginia Beach–Norfolk–Newport News, VA–NC MSA. One of the cities in the South Hampton Roads, Chesapeake was organized in 1963 by voter referendums approving the political consolidation of the city of South Norfolk with the remnants of the former Norfolk County, which dated to 1691. (Much of the territory of the county had been annexed by other cities.) Chesapeake is the second-largest city by land area in the Commonwealth of Virginia. Chesapeake is a diverse city in which a few urban areas are located; it also has many square miles of protected farmland, forests, and wetlands, including a substantial portion of the Great Dismal Swamp National Wildlife Refuge. Extending from...
Chesapeake:
$67,491
Virginia:
$66,262
$1,218
Chesapeake:
$259,200
Virginia:
$257,800
3.3%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
72%
5-9 years
11%
10-19 years
17%

Skills That Affect Customer Service Representative (CSR) Salaries

Call center operations
▼0%

National Average
$26,000

Customer Service
▼2%

Call Center
▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
72%
5-9 years
11%
10-19 years
17%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 58%
vision benefits
Vision: 58%
no benefits
None: 25%