Average Experienced Customer Service Specialist with Customer Service Metrics Skills Hourly Pay

$16.81
Avg. Hourly RateShow Salary
$475
Profit Sharing
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The average hourly pay for an Experienced Customer Service Specialist with Customer Service Metrics skills is $16.81.
10%
$11.79
10%
$16.81
50%
$22.31
90%
90%
MEDIAN $16.81
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United States (change)
Hourly Rate
$12 - $22
Profit Sharing
$0 - $475
Total Pay
$26,866 - $58,143

Your Market Worth Over Time

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Career Paths

Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
Customer Service Representative (CSR)
Administrative Assistant
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Specialist Job Listings

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Popular Skills for Customer Service Specialist

Skills that pay less than market rate include Phone Support, Call Center Operations, Data Entry, Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.73 based on 9 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.94 based on 136 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.79 based on 78 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.

Years of Experience

This data is based on 251 survey responses.
Entry Level
3.6%
Early Career
54.2%
Mid Career
31.1%
Late Career
11.2%