Average Mid-Career Customer Service Specialist with Customer Service Metrics Skills Hourly Pay

$15.79
Avg. Hourly RateShow Salary
$1,200
Bonus
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The average hourly pay for a Mid-Career Customer Service Specialist with Customer Service Metrics skills is $15.79.
10%
$10.89
MEDIAN
$15.79
90%
$20.22
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United States (change)
Hourly Rate
$11 - $20
Bonus
$180 - $3,010
Total Pay
$24,195 - $48,549

Your Market Worth Over Time

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

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Popular Skills for Customer Service Specialist

Skills that pay less than market rate include Phone Support, Call Center Operations, Data Entry, Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.73 based on 8 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.91 based on 129 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.81 based on 66 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.

Years of Experience

This data is based on 230 survey responses.
Entry Level
3.5%
Early Career
56.1%
Experienced
28.7%
Late Career
11.7%