Average Entry-Level Customer Service Specialist with Customer Service Metrics Skills Hourly Pay

$13.73
Avg. Hourly RateShow Salary
$2,000
Bonus
$8,800
Commission
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The average hourly pay for an Entry-Level Customer Service Specialist with Customer Service Metrics skills is $13.73.
10%
$9.23
MEDIAN
$13.73
90%
$18.64
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United States (change)
Hourly Rate
$9 - $19
Bonus
$0 - $2,000
Commission
$0 - $8,800
Total Pay
$20,101 - $43,836

Your Market Worth Over Time

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

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Popular Skills for Customer Service Specialist

Skills in Call Center Operations, Data Entry and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $14.91 based on 127 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.79 based on 77 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.81 based on 67 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.

Years of Experience

This data is based on 298 survey responses.
Early Career
42.6%
Mid Career
25.8%
Experienced
22.5%
Late Career
9.1%