The average salary for a Service Delivery Manager with Client Interaction skills is $82,542.
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$50k - $124k
$983 - $17k
$596 - $18k
$4k - $15k
$46k - $133k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Tangoe, Inc., TEKsystems, Inc and Atos Origin. Reported salaries are highest at Xerox Corporation where the average pay is $90,000. Other companies that offer high salaries for this role include Atos Origin and TEKsystems, Inc, earning around $87,500 and $82,381, respectively. Novitex Enterprise Solutions pays the lowest at around $40,600. IT Authorities and Tangoe, Inc. also pay on the lower end of the scale, paying $48,000 and $57,228, respectively.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in People Management, Project Management and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Service and Customer Relationship Management (CRM).
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $54,960 based on 7 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $63,474 based on 93 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $72,124 based on 79 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $96,252 based on 171 salaries. In their late career (20 years and higher), employees earn an average total compensation of $108,885.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 24.7% more than the national average. These job titles also find higher than average salaries in New York, New York (21.1% more) and Atlanta, Georgia (5.0% more). The lowest salaries can be found in San Diego, California (6.9% less), Raleigh, North Carolina (5.5% less) and Dallas, Texas (1.3% less).
Years of Experience
This data is based on 405 survey responses.
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