Average Service Delivery Manager with Information Technology Infrastructure Library (ITIL) Skills Salary

$96,882
Avg. SalaryShow Hourly Rate
$8,170
Bonus
$10,000
Commission
$4,943
Profit Sharing
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The average salary for a Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills is $96,882.
10%
$61k
MEDIAN
$97k
90%
$132k
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United States (change)
Salary
$61k - $132k
Bonus
$2k - $20k
Profit Sharing
$511 - $18k
Commission
$0 - $10k
Total Pay
$61k - $144k

Your Market Worth Over Time

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Job Description for Service Delivery Manager

Service Delivery Manager Tasks
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Popular Employer Salaries for Service Delivery Manager

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Popular Skills for Service Delivery Manager

Skills that pay less than market rate include Customer Service, Customer Relationship Management (CRM), Operations Management, Project Management and People Management.

Pay by Experience Level for Service Delivery Manager

An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $75,826 based on 54 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $94,840 based on 53 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $106,431 based on 138 salaries. In their late career (20 years and higher), employees earn an average total compensation of $115,196.
Employees with Service Delivery Manager in their job title in Dallas, Texas earn an average of 31.6% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (12.9% more) and Atlanta, Georgia (6.8% more). The lowest salaries can be found in Charlotte, North Carolina (30.6% less), Phoenix, Arizona (18.5% less) and Houston, Texas (3.2% less).

Years of Experience

This data is based on 318 survey responses.
Early Career
17.0%
Mid Career
16.7%
Experienced
43.4%
Late Career
23.0%