The average salary for a Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills is $96,882.
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$61k - $132k
$2k - $20k
$511 - $18k
$0 - $10k
$61k - $144k
Your Market Worth Over Time
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills that pay less than market rate include Customer Service, Customer Relationship Management (CRM), Operations Management, Project Management and People Management.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $75,826 based on 54 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $94,840 based on 53 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $106,431 based on 138 salaries. In their late career (20 years and higher), employees earn an average total compensation of $115,196.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Dallas, Texas earn an average of 31.6% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (12.9% more) and Atlanta, Georgia (6.8% more). The lowest salaries can be found in Charlotte, North Carolina (30.6% less), Phoenix, Arizona (18.5% less) and Houston, Texas (3.2% less).
Years of Experience
This data is based on 318 survey responses.
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