Service Desk Analyst with Information Technology (IT) Support Skills Hourly Pay at Gulf Interstate Engineering

The average hourly pay for a Service Desk Analyst with Information Technology (IT) Support skills at Gulf Interstate Engineering is $19.00.

25%

$17.50

MEDIAN

$19

75%

$19.63

Personalized Salary Report »

Hourly Rate

$18 - $20

Total Pay

$39,073 - $47,113

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Get a free salary report »

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more

Service Desk Analyst Tasks

Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
Follow up with customers to ensure resolution and close out incidents in the tracking system.
Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

Geisinger Health Systems

$20

HCL America, Inc.

$15

Intelliteach

$14

Tata Consultancy Services Limited

$20

Caretech Solutions, Inc.

$15

The top respondents for the job title Service Desk Analyst are from the companies Geisinger Health Systems, HCL America, Inc. and Intelliteach. Reported salaries are highest at Tata Consultancy Services Limited where the average pay is $20.10. Other companies that offer high salaries for this role include Geisinger Health Systems, earning around $19.58. Intelliteach pays the lowest at around $13.98. Caretech Solutions, Inc. also pays on the lower end of the scale, paying $15.00.