Average Service Desk Analyst with Information Technology (IT) Support Skills Salary at HCL America, Inc.

$30,723
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst with Information Technology (IT) Support skills at HCL America, Inc. is $30,723.
25%
$30k
MEDIAN
$31k
75%
$37k
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United States (change)
Salary
$30k - $37k
Total Pay
$30k - $33k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

The top respondents for the job title Service Desk Analyst are from the companies Tata Consultancy Services Limited.Reported salaries are highest at Tata Consultancy Services Limited where the average pay is $39,305. Tata Consultancy Services Limited pays the lowest at around $39,305.

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Popular Skills for Service Desk Analyst