Average Service Desk Analyst with Information Technology (IT) Support Skills Hourly Pay at Caretech Solutions, Inc.

$15.00
Avg. Hourly Rate
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The average hourly pay for a Service Desk Analyst with Information Technology (IT) Support skills at Caretech Solutions, Inc. is $15.00.
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United States (change)
Hourly Rate
$0 - $15
Total Pay
$0 - $35,308

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
The top respondents for the job title Service Desk Analyst are from the companies Geisinger Health Systems, HCL America, Inc. and Intelliteach. Reported salaries are highest at Tata Consultancy Services Limited where the average pay is $20.10. Other companies that offer high salaries for this role include Geisinger Health Systems, earning around $19.58. Intelliteach pays the lowest at around $13.98. HCL America, Inc. also pays on the lower end of the scale, paying $15.00.

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