Average Service Desk Analyst with Help Desk / Desktop Support (Tier 1) Skills Salary in Chicago, Illinois

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The average salary for a Service Desk Analyst with Help Desk / Desktop Support (Tier 1) skills in Chicago, Illinois is $48,355.
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United States (change)
$46k - $56k
$0 - $3k
Total Pay
$46k - $51k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills that pay less than market rate include Microsoft Office, Microsoft Active Directory, Help Desk / Desktop Support (Tier 2), Customer Service and Information Technology (IT) Support.
Employees with Service Desk Analyst in their job title in Atlanta, Georgia earn an average of 3.9% more than the national average. These job titles also find higher than average salaries in Tampa, Florida (3.4% more). The lowest salaries can be found in Denver, Colorado (14.9% less), Philadelphia, Pennsylvania (11.5% less) and Washington, District of Columbia (8.1% less).

Years of Experience

This data is based on 7 survey responses.
Early Career