Average Service Desk Analyst with Microsoft Office Skills Salary in Chicago, Illinois

$46,527
Avg. Salary
$1,600
Bonus
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The average salary for a Service Desk Analyst with Microsoft Office skills in Chicago, Illinois is $46,527.
25%
$44k
MEDIAN
$47k
75%
$48k
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United States (change)
Salary
$44k - $48k
Bonus
$0 - $2k
Total Pay
$45k - $49k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average.
Employees with Service Desk Analyst in their job title in Minneapolis, Minnesota earn an average of 30.0% more than the national average. These job titles also find higher than average salaries in New York, New York (19.3% more) and Houston, Texas (17.0% more). The lowest salaries can be found in Raleigh, North Carolina (34.5% less), Seattle, Washington (34.4% less) and Troy, Michigan (30.2% less).

Years of Experience

This data is based on 6 survey responses.
Early Career
100.0%