Average Service Desk Analyst with Information Technology (IT) Support Skills Salary in Chicago, Illinois

$47,235
Avg. SalaryShow Hourly Rate
$1,000
Bonus
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The average salary for a Service Desk Analyst with Information Technology (IT) Support skills in Chicago, Illinois is $47,235.
25%
$44k
MEDIAN
$47k
75%
$61k
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United States (change)
Salary
$44k - $61k
Bonus
$0 - $1k
Total Pay
$32k - $64k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Microsoft Active Directory and Customer Service.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 14.3% more than the national average. These job titles also find higher than average salaries in Houston, Texas (12.2% more) and Minneapolis, Minnesota (12.0% more).

Years of Experience

This data is based on 11 survey responses.
Early Career
100.0%