Average Service Desk Analyst with Customer Service Skills Salary in Chicago, Illinois

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The average salary for a Service Desk Analyst with Customer Service skills in Chicago, Illinois is $46,023.
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United States (change)
$42k - $48k
Total Pay
$32k - $59k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2), Microsoft Active Directory and Microsoft Office are correlated to pay that is above average.
Employees with Service Desk Analyst in their job title in New York, New York earn an average of 27.9% more than the national average. These job titles also find higher than average salaries in Minneapolis, Minnesota (21.7% more) and Houston, Texas (11.2% more). The lowest salaries can be found in Atlanta, Georgia (8.9% less), Columbus, Ohio (3.0% less) and Dallas, Texas (2.2% less).

Years of Experience

This data is based on 12 survey responses.
Early Career