$20.95
Avg. Hourly Rate
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The average salary for a Technical Support Analyst with Help Desk / Desktop Support skills is $47,417 per year.

$17.65 - $24.79
$21
MEDIAN: $20.95
50%

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Hourly Data $0$37
Hourly Rate $20.95
Overtime $31.33
Annual Data $0$74K
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,208 - $74,000
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 6

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
30 %
Male
70 %
Less than 1 year
40%
1-4 years
30%
5-9 years
10%
10-19 years
20%

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
40%
1-4 years
30%
5-9 years
10%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 60%
vision benefits
Vision: 60%
no benefits
None: 40%