The average salary for a Technical Support Analyst with Help Desk / Desktop Support skills is $47,417 per year.
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$31,208 - $74,000|
Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.Read More...
Technical support analysts typically work in an office environment during regular business hours, although overtime may be required for time-sensitive projects. work inside office buildings, often those that have a lot of employees. These analysts may also be “on call” to answer users’ questions or resolve issues outside of business hours.
Technical support analysts must have experience in a technical role, outstanding trouble-shooting and problem solving skills, and a comprehensive knowledge of Internet and telecommunications technology. In some cases, employers may require an associate’s degree or higher in computer science, internet technology, business information systems, or a related field. (Copyright 2018 PayScale.com)
Technical Support Analyst Tasks
- Provide technical assistance to computer system and other technical equipment users.
- Perform general maintenance and repair of technical equipment.
- Install software and hardware applications.
Technical Support Analyst Job Listings
Key Stats for Technical Support Analyst