$49,197
Avg. Salary
$19.97
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,483

Profit Sharing

$2,500

The average pay for a Technical Support Analyst with Microsoft Active Directory skills is $19.97 per hour.

The average pay for a Technical Support Analyst with Microsoft Active Directory skills is $49,197 per year.

$15
10%
$20
50%
$27
90%
MEDIAN $20
$36k
10%
$49k
50%
$65k
90%
MEDIAN $49,197
$35,881 - $65,197
$36K
$49K
$65K
MEDIAN: $49,197
10%
50%
90%

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$15.34 - $27.11
$15
$20
$27
MEDIAN: $19.97
10%
50%
90%

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$0$65K
Salary $35,881 - $65,197
Bonus $69.53 - $5,079
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,626 - $65,180
  • Country: United States
  • Currency: USD
  • Updated: 7 Nov 2018
  • Individuals Reporting: 152
Hourly Data $0$43
Hourly Rate $15.34 - $27.11
Overtime $22.82 - $43.78
Annual Data $0$65K
Bonus $69.53 - $5,079
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,626 - $65,180
  • Country: United States
  • Currency: USD
  • Updated: 7 Nov 2018
  • Individuals Reporting: 92

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Technical Support Analyst Advice

Q: What do you wish you knew about your job when you first started out?

Technical Support Analyst in Beltsville:
Reactive technical support is an interesting job to do, but is driven by constantly fixing problems and proactive tasks are rarer than you may like. Working for an OEM is much better than general dsk side support.

Technical Support Analyst in Deerfield Beach:
"Communication."
Knowing technology and being a guru is great but you must also has two important ingredients at any work place: People skills and a great communicator. No matter where you work, you work with people in all sort of characters, backgrounds and some like you and others may not. Consequently, you need to have skills that get you get along as much as you can and communicate not only verbally but properly putting your ideas clear specially when using email. People get impression of you even when they don't see you just by reading your words, thoughts, coherence.

Technical Support Analyst in Boston:
Pros: The people I work with.
Cons: It is never-ending, no end to a project or completion.

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Key Stats for Technical Support Analyst

Gender

Female
17 %
Male
83 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.
Less than 1 year
1%
1-4 years
43%
5-9 years
30%
10-19 years
22%
20 years or more
5%

Experience Affects Technical Support Analyst Salaries

Mid-Career
▲8%

Experienced
▲5%

National Average
$48,000

Entry-Level
▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
43%
5-9 years
30%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 78%
vision benefits
Vision: 69%
no benefits
None: 14%