$49,315
Avg. Salary

Average additional compensation for this job:

Bonus

$1,464

Profit Sharing

$2,500

The average salary for a Technical Support Analyst with Microsoft Active Directory skills is $48,361 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay.

$35,813 - $65,280
$36K
$49K
$65K
MEDIAN: $49,315
10%
50%
90%

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$15.42 - $26.99
$15
$20
$27
MEDIAN: $20.08
10%
50%
90%

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$0$65K
Salary $35,813 - $65,280
Bonus $72.13 - $5,047
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,796 - $65,236
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 161
Hourly Data $0$43
Hourly Rate $15.42 - $26.99
Overtime $22.93 - $43.33
Annual Data $0$65K
Bonus $72.13 - $5,047
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,796 - $65,236
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 99

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
17 %
Male
83 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.
Less than 1 year
1%
1-4 years
42%
5-9 years
30%
10-19 years
23%
20 years or more
4%

Experience Affects Technical Support Analyst Salaries

Mid-Career
▲8%

Experienced
▲5%

National Average
$48,000

Entry-Level
▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
42%
5-9 years
30%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 69%
no benefits
None: 13%