$50,553
Avg. Salary
$19.96
Avg. Hourly Rate

Average additional compensation:

$1,836

Bonus

$1,483

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Analyst with Troubleshooting skills is $19.96 per hour.

The average pay for a Technical Support Analyst with Troubleshooting skills is $50,553 per year.

10%
$15.19
10%
$19.96
50%
$27.91
90%
90%
MEDIAN $19.96
10%
$37k
10%
$51k
50%
$70k
90%
90%
MEDIAN $50,553
$37,071 - $70,383
$37K
$51K
$70K
MEDIAN: $50,553
10%
50%
90%

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$15.19 - $27.91
$15
$20
$28
MEDIAN: $19.96
10%
50%
90%

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$0$70K
Salary $37,071 - $70,383
Bonus $245 - $5,533
Profit Sharing $397 - $4,027
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,787 - $68,090
  • Country: United States
  • Currency: USD
  • Updated: 17 May 2019
  • Individuals Reporting: 354
Hourly Data $0$42
Hourly Rate $15.19 - $27.91
Overtime $18.74 - $42.40
Annual Data $0$68K
Bonus $245 - $5,533
Profit Sharing $397 - $4,027
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,787 - $68,090
  • Country: United States
  • Currency: USD
  • Updated: 17 May 2019
  • Individuals Reporting: 263

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

Read More...
Technical Support Analyst Tasks
  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 162 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 71 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 40 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 7 salaries.

Key Stats for Technical Support Analyst

Gender

Female
22 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 180 votes.
Less than 1 year
4%
1-4 years
50%
5-9 years
25%
10-19 years
17%
20 years or more
5%

Experience Affects Technical Support Analyst Salaries

Late-Career
▲33%

Experienced
▲11%

Mid-Career
▲5%

National Average
$48,000

Entry-Level
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 180 votes.

Gender

Female
22 %
Male
77 %

Years of Experience

Less than 1 year
4%
1-4 years
50%
5-9 years
25%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 79%
vision benefits
Vision: 69%
no benefits
None: 14%