$50,455
Avg. Salary

Average additional compensation for this job:

Bonus

$1,543

Profit Sharing

$1,209

The average pay for a Technical Support Analyst with Information Technology (IT) Support skills is $50,260 per year. People in this job generally don't have more than 20 years' experience.

$35,775 - $69,636
$36K
$50K
$70K
MEDIAN: $50,455
10%
50%
90%

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$14.96 - $27.50
$15
$20
$27
MEDIAN: $20.06
10%
50%
90%

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$0$69K
Salary $35,775 - $69,636
Bonus $0.00 - $5,059
Profit Sharing $0.31 - $4,932
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,160 - $68,014
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 543
Hourly Data $0$43
Hourly Rate $14.96 - $27.50
Overtime $22.54 - $43.14
Annual Data $0$68K
Bonus $0.00 - $5,059
Profit Sharing $0.31 - $4,932
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,160 - $68,014
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 300

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 279 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 138 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 88 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $57,000 based on 12 salaries.

Pay Difference by Location

National Average: $48,799

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Analyst

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 200 votes.
Less than 1 year
4%
1-4 years
46%
5-9 years
26%
10-19 years
19%
20 years or more
4%

Experience Affects Technical Support Analyst Salaries

Late-Career
▲18%

Experienced
▲9%

Mid-Career
▲5%

National Average
$49,000

▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 200 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
26%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 67%
no benefits
None: 14%