$49,396
Avg. Salary

Average additional compensation for this job:

Bonus

$1,519

Profit Sharing

$1,800

A Technical Support Analyst with Help Desk / Desktop Support (Tier 2) skills earns an average salary of $48,893 per year. People in this job generally don't have more than 20 years' experience. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

$37,058 - $65,824
$37K
$49K
$66K
MEDIAN: $49,396
10%
50%
90%

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$15.12 - $27.68
$15
$20
$28
MEDIAN: $19.76
10%
50%
90%

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$0$65K
Salary $37,058 - $65,824
Bonus $96.68 - $5,113
Profit Sharing $0.19 - $5,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,986 - $65,397
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 334
Hourly Data $0$40
Hourly Rate $15.12 - $27.68
Overtime $19.61 - $40.97
Annual Data $0$65K
Bonus $96.68 - $5,113
Profit Sharing $0.19 - $5,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,986 - $65,397
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 210

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 165 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 83 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 57 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 8 salaries.

Key Stats for Technical Support Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 157 votes.
Less than 1 year
1%
1-4 years
48%
5-9 years
28%
10-19 years
19%
20 years or more
3%

Experience Affects Technical Support Analyst Salaries

Experienced
▲7%

Mid-Career
▲5%

Late-Career
▼0%

National Average
$48,000

Entry-Level
▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 157 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
48%
5-9 years
28%
10-19 years
19%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 71%
no benefits
None: 12%