$49,258
Avg. Salary

Average additional compensation for this job:

Bonus

$1,645

Profit Sharing

$2,948

The average salary for a Technical Support Analyst with Microsoft Office skills is $49,394 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career.

$35,419 - $65,901
$35K
$49K
$66K
MEDIAN: $49,258
10%
50%
90%

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$14.63 - $28.67
$15
$20
$29
MEDIAN: $19.87
10%
50%
90%

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$0$66K
Salary $35,419 - $65,901
Bonus $391 - $5,021
Profit Sharing $2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,696 - $66,394
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 236
Hourly Data $0$41
Hourly Rate $14.63 - $28.67
Overtime $18.46 - $41.77
Annual Data $0$66K
Bonus $391 - $5,021
Profit Sharing $2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,696 - $66,394
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 141

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
22 %
Male
78 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 79 votes.
Less than 1 year
4%
1-4 years
50%
5-9 years
26%
10-19 years
16%
20 years or more
4%

Experience Affects Technical Support Analyst Salaries

Mid-Career
▲6%

Experienced
▲6%

National Average
$47,000

Entry-Level
▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 79 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
50%
5-9 years
26%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
no benefits
None: 10%