The average salary for a Technical Support Analyst is $51,054.
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$38k - $73k
$205 - $6k
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$35k - $70k
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Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technica…Read more
Technical Support Analyst Tasks
- Provide technical assistance to computer system and other technical equipment users.
- Perform general maintenance and repair of technical equipment.
- Install software and hardware applications.
Job Satisfaction for Technical Support Analyst
Popular Employer Salaries for Technical Support Analyst
The top respondents for the job title Technical Support Analyst are from the companies Cerner Corporation, Jimcor Agencies and Dell, Inc.. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is $60,327. Other companies that offer high salaries for this role include Medtronic, Inc. and Oracle, earning around $60,000 and $60,000, respectively. Dell, Inc. pays the lowest at around $41,905. Jimcor Agencies and Automatic Data Processing, Inc. (ADP) also pay on the lower end of the scale, paying $44,014 and $46,823, respectively.
Technical Support Analyst Job Listings
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Popular Skills for Technical Support Analyst
Skills that pay less than market rate include Microsoft Office, Customer Service, Help Desk / Desktop Support (Tier 2), Troubleshooting and Information Technology (IT) Support.
Pay by Experience Level for Technical Support Analyst
An entry-level Technical Support Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $45,714 based on 115 salaries. An early career Technical Support Analyst with 1-4 years of experience earns an average total compensation of $48,766 based on 907 salaries. A mid-career Technical Support Analyst with 5-9 years of experience earns an average total compensation of $54,282 based on 463 salaries. An experienced Technical Support Analyst with 10-19 years of experience earns an average total compensation of $58,177 based on 312 salaries. In their late career (20 years and higher), employees earn an average total compensation of $63,581.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Analyst in their job title in New York, New York earn an average of 21.8% more than the national average. These job titles also find higher than average salaries in Houston, Texas (13.6% more) and Los Angeles, California (12.4% more). The lowest salaries can be found in Austin, Texas (9.8% less) and Kansas City, Missouri (3.4% less).
Years of Experience
This data is based on 1,897 survey responses.
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