$50,453
Avg. Salary

Average additional compensation for this job:

Bonus

$1,912

Profit Sharing

$1,278
A Technical Support Analyst earns an average salary of $50,102 per year. The highest paying skills associated with this job are Microsoft SQL Server and SQL. People in this job generally don't have more than 20 years' experience.
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$37,330 - $71,437
$37K
$50K
$71K
MEDIAN: $50,453
10%
50%
90%

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$14.63 - $28.08
$15
$20
$28
MEDIAN: $19.97
10%
50%
90%

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$0$71K
Salary $37,330 - $71,437
Bonus $95.84 - $5,583
Profit Sharing $296 - $4,865
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,527 - $69,575
  • Country: United States
  • Currency: USD
  • Updated: 30 Jul 2018
  • Individuals Reporting: 1,229
Hourly Data $0$43
Hourly Rate $14.63 - $28.08
Overtime $21.86 - $43.35
Annual Data $0$69K
Bonus $95.84 - $5,583
Profit Sharing $296 - $4,865
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,527 - $69,575
  • Country: United States
  • Currency: USD
  • Updated: 30 Jul 2018
  • Individuals Reporting: 654

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Popular Employer Salaries for Technical Support Analyst

Common Career Paths for Technical Support Analyst


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Technical Support Analyst Job Listings

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 636 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 298 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 201 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 41 salaries.

Pay Difference by Location

National Average: $48,744

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Boston:
Pros: The people I work with.
Cons: It is never-ending, no end to a project or completion.

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 349 votes.
Less than 1 year
6%
1-4 years
46%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Experience Affects Technical Support Analyst Salaries

▲13%

▲7%

▲5%

National Average
$49,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 349 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
vision benefits
Vision: 69%
no benefits
None: 12%