$50,439
Avg. Salary
$19.95
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,940

Profit Sharing

$1,323

The average pay for a Technical Support Analyst is $19.95 per hour.

The average pay for a Technical Support Analyst is $50,439 per year.

$15
10%
$20
50%
$28
90%
MEDIAN $20
$37k
10%
$50k
50%
$71k
90%
MEDIAN $50,439
$37,290 - $70,901
$37K
$50K
$71K
MEDIAN: $50,439
10%
50%
90%

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$14.77 - $28.20
$15
$20
$28
MEDIAN: $19.95
10%
50%
90%

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$0$70K
Salary $37,290 - $70,901
Bonus $98.19 - $5,830
Profit Sharing $1.30 - $4,923
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,530 - $69,001
  • Country: United States
  • Currency: USD
  • Updated: 6 Nov 2018
  • Individuals Reporting: 1,241
Hourly Data $0$43
Hourly Rate $14.77 - $28.20
Overtime $21.93 - $43.56
Annual Data $0$69K
Bonus $98.19 - $5,830
Profit Sharing $1.30 - $4,923
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,530 - $69,001
  • Country: United States
  • Currency: USD
  • Updated: 6 Nov 2018
  • Individuals Reporting: 664

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Popular Employer Salaries for Technical Support Analyst


Well-known firms with a reputation for hiring numerous Technical Support Analysts include Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP). Technical Support Analysts seeking a sizable paycheck can earn the most at Cerner Corporation, where the average salary comes to $48K.

Compucom Systems Incorporated doles out the lowest salaries in town — median pay is $40K — not to mention workers can only make as much as $52K and scope of pay is rather limited.

Common Career Paths for Technical Support Analyst


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For Technical Support Analysts, progressing to an Information Technology Project Manager role may result in a significant raise. On average, an Information Technology Project Manager can earn $86K annually. A common career progression for a Technical Support Analyst is to become a Senior Technical Support Analyst or a Systems Administrator. Compared to Technical Support Analysts, the first group earns $12K more on average, and the second group earns $7K more.

Technical Support Analyst Job Listings

Popular Skills for Technical Support Analyst


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Microsoft SQL Server, SQL, Windows NT / 2000 / XP Networking, and Network Management / Administration are correlated to pay that is above average, with boosts in pay of 11 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Windows Operating System General Use, and Visual Basic. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 636 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 298 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 201 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 41 salaries.

Pay Difference by Location

National Average: $48,699

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Advice

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Beltsville:
Reactive technical support is an interesting job to do, but is driven by constantly fixing problems and proactive tasks are rarer than you may like. Working for an OEM is much better than general dsk side support.

Technical Support Analyst in Deerfield Beach:
"Communication."
Knowing technology and being a guru is great but you must also has two important ingredients at any work place: People skills and a great communicator. No matter where you work, you work with people in all sort of characters, backgrounds and some like you and others may not. Consequently, you need to have skills that get you get along as much as you can and communicate not only verbally but properly putting your ideas clear specially when using email. People get impression of you even when they don't see you just by reading your words, thoughts, coherence.

Technical Support Analyst in Boston:
Pros: The people I work with.
Cons: It is never-ending, no end to a project or completion.

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 379 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Experience Affects Technical Support Analyst Salaries

▲13%

▲7%

▲5%

National Average
$49,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 379 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 69%
no benefits
None: 12%