Technical Support Analyst Salary

Median pay for Technical Support Analysts in the United States comes out to approximately $50K annually, but employers in San Francisco pay the most, the average compensation in that city is around $68K. Technical Support Analysts can also look forward to large paychecks in cities like New York (+24 percent), Chicago (+19 percent), Seattle (+15 percent), and Washington (+5 percent). Respondents to the PayScale salary survey provided the data for this report.
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$37,817 - $71,641
$38K
$50K
$72K
MEDIAN: $50,400
10%
50%
90%

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$14.73 - $27.81
$15
$20
$28
MEDIAN: $19.82
10%
50%
90%

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$0$71K
Salary $37,817 - $71,641
Bonus $0.00 - $5,910
Profit Sharing $0.00 - $4,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,836 - $69,429
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 745
Hourly Data $0$41
Hourly Rate $14.73 - $27.81
Overtime $22.30 - $41.67
Annual Data $0$69K
Bonus $0.00 - $5,910
Profit Sharing $0.00 - $4,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,836 - $69,429
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 379

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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For Technical Support Analysts, progressing to an Information Technology Project Manager role may result in a significant raise. On average, an Information Technology Project Manager can earn $86K annually. A common career progression for a Technical Support Analyst is to become a Senior Technical Support Analyst or a Systems Administrator. Compared to Technical Support Analysts, the first group earns $12K more on average, and the second group earns $7K more.

Technical Support Analyst Job Listings

Popular Employer Salaries for Technical Support Analyst


Well-known firms with a reputation for hiring numerous Technical Support Analysts include Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP). Technical Support Analysts seeking a sizable paycheck can earn the most at Cerner Corporation, where the average salary comes to $48K.

Compucom Systems Incorporated doles out the lowest salaries in town — median pay is $40K — not to mention workers can only make as much as $52K and scope of pay is rather limited.

Popular Skills for Technical Support Analyst


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Microsoft SQL Server, SQL, Windows NT / 2000 / XP Networking, and Network Management / Administration are correlated to pay that is above average, with boosts in pay of 11 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Windows Operating System General Use, and Visual Basic. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 636 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 298 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 201 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 41 salaries.

Pay Difference by Location

National Average: $48,731

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Boston:
Pros: The people I work with.
Cons: It is never-ending, no end to a project or completion.

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 232 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
17%
20 years or more
4%

Experience Affects Technical Support Analyst Salaries

▲13%

▲7%

▲5%

National Average
$49,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 232 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
25%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
no benefits
None: 13%