Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.
Read More...Technical Support Analyst Tasks
- Provide technical assistance to computer system and other technical equipment users.
- Perform general maintenance and repair of technical equipment.
- Install software and hardware applications.
Popular Employer Salaries for Technical Support Analyst
Well-known firms with a reputation for hiring numerous Technical Support Analysts include Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP). Technical Support Analysts seeking a sizable paycheck can earn the most at Cerner Corporation, where the average salary comes to $48K.
Compucom Systems Incorporated doles out the lowest salaries in town — median pay is $40K — not to mention workers can only make as much as $52K and scope of pay is rather limited.
Common Career Paths for Technical Support Analyst
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For Technical Support Analysts, progressing to an Information Technology Project Manager role may result in a significant raise. On average, an Information Technology Project Manager can earn $86K annually. A common career progression for a Technical Support Analyst is to become a Senior Technical Support Analyst or a Systems Administrator. Compared to Technical Support Analysts, the first group earns $12K more on average, and the second group earns $7K more.
Technical Support Analyst Job Listings
Popular Skills for Technical Support Analyst
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Microsoft SQL Server, SQL, Windows NT / 2000 / XP Networking, and Network Management / Administration are correlated to pay that is above average, with boosts in pay of 11 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Windows Operating System General Use, and Visual Basic. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.
Pay by Experience Level for Technical Support Analyst
Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 636 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 298 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 201 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 41 salaries.
Pay Difference by Location
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Key Stats for Technical Support Analyst
Gender
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Female
22 % |
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Male
78 % |
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Job Satisfaction
| Highly satisfied |
Rated 4 out of 5 based on 355 votes. |
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