$51,511
Avg. Salary
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The average pay for a Technical Support Analyst with Windows NT / 2000 / XP Networking skills is $53,782 per year. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

$34,831 - $69,387
$35K
$52K
$69K
MEDIAN: $51,511
10%
50%
90%

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$14.75 - $29.68
$15
$21
$30
MEDIAN: $20.85
10%
50%
90%

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$0$69K
Salary $34,831 - $69,387
Bonus $0.00 - $5,034
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,857 - $69,430
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 55
Hourly Data $0$42
Hourly Rate $14.75 - $29.68
Overtime $20.89 - $42.09
Annual Data $0$69K
Bonus $0.00 - $5,034
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,857 - $69,430
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 34

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.
1-4 years
31%
5-9 years
25%
10-19 years
35%
20 years or more
9%

Experience Affects Technical Support Analyst Salaries

Experienced
▲18%

Mid-Career
▲16%

National Average
$49,000

Entry-Level
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
31%
5-9 years
25%
10-19 years
35%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 77%
vision benefits
Vision: 63%
no benefits
None: 14%