$48,235
Avg. Salary

Average additional compensation for this job:

Bonus

$1,517

Profit Sharing

$1,250

A Technical Support Analyst with Microsoft Exchange skills earns an average salary of $47,122 per year. For the first five to ten years in this position, salary increases steeply, but any additional experience does not have a big effect on pay. Most people move on to other jobs if they have more than 20 years' experience in this field.

$31,161 - $65,004
$31K
$48K
$65K
MEDIAN: $48,235
10%
50%
90%

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$15.07 - $26.39
$15
$19
$26
MEDIAN: $19.00
10%
50%
90%

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$0$65K
Salary $31,161 - $65,004
Bonus $102 - $5,872
Profit Sharing $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,443 - $65,172
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 83
Hourly Data $0$39
Hourly Rate $15.07 - $26.39
Overtime $22.66 - $39.33
Annual Data $0$65K
Bonus $102 - $5,872
Profit Sharing $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,443 - $65,172
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 42

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
1%
1-4 years
53%
5-9 years
23%
10-19 years
21%
20 years or more
2%

Experience Affects Technical Support Analyst Salaries

Experienced
▲13%

Mid-Career
▲12%

National Average
$47,000

Entry-Level
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
53%
5-9 years
23%
10-19 years
21%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 71%
no benefits
None: 14%