Average Technical Support Specialist with Help Desk / Desktop Support Skills Salary

$44,453
Avg. SalaryShow Hourly Rate
$1,200
Bonus
$976
Profit Sharing
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The average salary for a Technical Support Specialist with Help Desk / Desktop Support skills is $44,453.
10%
$33k
10%
$44k
50%
$61k
90%
90%
MEDIAN $44,453
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United States (change)
Salary
$33k - $61k
Bonus
$493 - $5k
Profit Sharing
$102 - $7k
Total Pay
$29k - $59k

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Popular Employer Salaries for Technical Support Specialist

Career Paths

Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Specialist
Systems Administrator
Technical Support Manager
Software Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist

Skills in Customer Service, Troubleshooting, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,262 based on 25 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $41,459 based on 402 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $47,091 based on 155 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $51,668 based on 116 salaries. In their late career (20 years and higher), employees earn an average total compensation of $52,000.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 17.8% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (14.1% more) and Houston, Texas (10.5% more). The lowest salaries can be found in San Diego, California (13.0% less), Dallas, Texas (7.4% less) and Chicago, Illinois (6.8% less).

Years of Experience

This data is based on 722 survey responses.
Entry Level
3.5%
Early Career
55.7%
Mid Career
21.5%
Experienced
16.1%
Late Career
3.3%