Average Technical Support Specialist with Customer Service Skills Salary

$48,072
Avg. SalaryShow Hourly Rate
$1,976
Bonus
$2,500
Commission
$1,556
Profit Sharing
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The average salary for a Technical Support Specialist with Customer Service skills is $48,072.
10%
$35k
10%
$48k
50%
$74k
90%
90%
MEDIAN $48,072
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United States (change)
Salary
$35k - $74k
Bonus
$203 - $7k
Profit Sharing
$100 - $6k
Commission
$203 - $24k
Total Pay
$30k - $67k

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Popular Employer Salaries for Technical Support Specialist

The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and Pushpay. Reported salaries are highest at Amazon.com Inc where the average pay is $68,500. Other companies that offer high salaries for this role include Apple Computer, Inc, earning around $43,400. Verizon Wireless pays the lowest at around $36,407. Pushpay also pays on the lower end of the scale, paying $38,000.

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist

Skills in Troubleshooting, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $41,218 based on 478 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $43,676 based on 1,380 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $50,071 based on 631 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $54,921 based on 410 salaries. In their late career (20 years and higher), employees earn an average total compensation of $70,430.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 28.5% more than the national average. These job titles also find higher than average salaries in New York, New York (14.4% more) and Los Angeles, California (12.4% more). The lowest salaries can be found in San Diego, California (8.0% less), Austin, Texas (4.6% less) and Chicago, Illinois (0.1% less).

Years of Experience

This data is based on 3,027 survey responses.
Entry Level
15.8%
Early Career
45.6%
Mid Career
20.8%
Experienced
13.5%
Late Career
4.2%